Refund & Cancellation Policy

At Pointer Soft Technologies Pvt. Ltd., we strive to deliver high-quality digital services tailored to your business needs. This Refund and Cancellation Policy outlines the terms under which cancellations and refunds are processed for our services.

1. Cancellation Policy

Clients may request a cancellation of services by contacting us through email or phone. Cancellation requests will be considered only if made within 24-48 hours of placing the order.

Once the project has been initiated, or resources have been allocated, cancellation requests may not be accepted.

2. Refund Policy

We follow a fair and transparent refund policy. Refunds will be processed only under the following conditions:

• ✔️ If the service has not been initiated by our team
• ✔️ If there is a duplicate payment made by mistake
• ✔️ If we fail to deliver the agreed service (as per written agreement)

Refund requests must be submitted within 7 days of the payment date. Approved refunds will be processed within 7-10 business days to the original payment method.

3. Non-Refundable Services

Certain services are non-refundable once delivered or partially completed:

• ❌ Website design & development after initial work has started
• ❌ SEO & digital marketing services after campaign launch
• ❌ Domain registration, hosting, and third-party services
• ❌ Custom software or design services once delivered

4. Service Modifications

Instead of refunds, we encourage clients to request modifications or revisions. Our team will make reasonable efforts to address concerns and improve the delivered service.

5. Contact Us

For any refund or cancellation requests, please contact us:

• 📧 Email: info@pointersoft.in
• 📞 Phone: +91 99533 27284, 9212042888
• 📍 Address: C- 33, Madhav Compex, Sector 15, Vasundhara, Ghaziabad, Uttar Pradesh 201012.